Privacy Policy

A legal disclaimer

At Talon IT Solutions (“Talon,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our managed IT services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information to provide our Services effectively, maintain security, and improve user experience.
The information we collect falls into the following categories:

A. Information You Provide Directly

Contact details: such as your name, company name, email address, phone number, and mailing address.
Account or service information: details you share when requesting quotes, signing up for services, or communicating with us.
Payment information: billing details, payment method, and transaction data (processed securely through third-party payment processors).
Support communications: information shared when contacting our support team or completing service tickets.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address, browser type, operating system, and device information.
Usage data such as pages visited, time spent on pages, and referring website.
Cookies or similar tracking technologies (see Section 7).
C. Information from Third Parties

We may receive business or contact information from trusted partners, referral sources, or public databases in order to provide or promote our Services.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and support our Services.
Respond to inquiries, requests, and technical support needs.
Manage client accounts and process payments.
Improve and personalize user experiences.
Communicate updates, service notices, and promotional offers (you may opt out anytime).
Ensure network and data security.
Comply with legal and regulatory obligations.

We do not sell personal information.

3. How We Share Information

We may share information only as necessary to provide and maintain our Services:

Service providers: With trusted vendors and subcontractors who assist in operations such as hosting, billing, and cybersecurity.
Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Talon, our clients, or others.
Client authorization: When you have expressly consented to sharing your data with a third party.

All third-party partners are required to safeguard your data consistent with this Policy and applicable U.S. privacy laws

4. Data Security

We use reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
While we strive to secure your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute protection.

If a data breach occurs, we will notify affected clients as required by applicable U.S. law.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law, contract, or legitimate business need (such as compliance and backup).

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Access and receive a copy of the personal data we hold about you.
Request correction or deletion of your information.
Opt out of certain data uses or sales (we do not sell data).
Limit the use of sensitive personal data.

To exercise these rights, contact us at [support@talonitsolutions.com].
We will respond to verified requests in accordance with applicable state privacy laws (e.g., CCPA, VCDPA, CPA, etc.).

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve functionality and user experience.
Analyze website traffic and usage patterns.
Personalize content and marketing (if applicable).

You can adjust your browser settings to block or delete cookies, but some site features may not function properly as a result.

8. Third-Party Links

Our website may include links to third-party sites or services. Talon is not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before interacting with them.

9. Children’s Privacy

Our Services are intended for business use and not directed to children under 13 years of age.
We do not knowingly collect or store information from children. If we learn that we have collected such data, we will promptly delete it.

10. Changes to This Policy

Talon may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The revised version will be posted on our website with a new “Effective Date.”
Continued use of our website or Services after changes means you accept the updated Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Talon IT Solutions
📍 35246 US Highway 19 N. Palm Harbor, FL 34684
📧 info@talonitsolutions.com
📞 727-635-7275
🌐 www.TalonITSolutions.com